Woodside receives prestigious award

Double achievement for Glasgow dental practice

27 May, 2015 / infocus

A Glasgow dental practice has become the first in Scotland to be awarded Investors in People (IiP) and Investors in Young People status. Woodside Dental Practice is run by husband and wife team Andrea and Mark Fowler in Glasgow’s West End.

Since taking over the practice from Graham Pender four-and-a-half years ago, Andrea has led the clinical team while Mark manages the nearly 9,000-strong patient practice.

Speaking of the awards, Mark said: “Commitment to the development of our staff has always been at the very heart of our philosophy for running the practice and we always aimed to be an employer of choice.

During the process of working towards IiP, we discovered that there was a specific award for young people. We focus heavily on bringing young talent through the ranks so we felt that it would be good to go for this at the same time.

The process for both was fairly arduous and involved several days of extensive interviews with virtually every member of the team. They were very thorough in their inquiries about how we run the practice and support and communicate with our team.

In the end I’m delighted to say that we were successful in gaining accreditation in both categories. We are very proud of what the team has achieved and this is the first time that this has been achieved in Scotland in a dental practice.

Importantly, it gives our team a tremendous boost in knowing that we are getting their training and development right, while it will also give our patients even more confidence in the services that we are providing for them.”

The two members of the team who were the focus of the Investors in Young People award are Alana Rae and Danielle Carlin.

Alana said: “In contrast to other dental practices, the support network from induction to becoming part of the Woodside team has been unprecedented. The knowledge I have gained in such a short period of time is thanks to all the team who are on hand to offer support and guidance when required. The organisation of the practice is at such a high standard and is something I have never experienced, which has made my time here more enjoyable.”

Danielle went on to say: “I joined the practice on a Commonwealth Apprenticeship Scheme and now I have my dental nurse qualification. In addition, I have been encouraged and given opportunities to attend courses which have included a two-day course in Manchester on Customer Service. I particularly enjoyed the clinical photography course, which I now use routinely in the practice.”

Tags: Investors in People / Investors in Young People / Woodside Dental Practice

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